True story, you can’t make this up 😛
A Telus loyalty rep called me a while ago, here’s how it went:
Telus rep: Hi! I am <I forgot the name>, a Telus loyalty representative, I am calling in just to make sure everything is okay!
Telus rep: What phone do you currently have?
Me: Oh I have a Galaxy S4
Telus rep: Great! If you sign-on to a two year contract, we can give you a Galaxy S3 for free!
Me: …uhh I have a Galaxy S4
Telus rep: Oh yes, that is a great phone! But we can give you a Galaxy S3 for free
Me: … *thinks to myself* this conversation is not productive anymore… *face palms*